Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at sales@nwiaparts.com

If your return is approved, we will provide a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted. Approved returns are not subject to a restocking fee.

If you have any questions regarding a return, please contact us at sales@nwiaparts.com

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, and gases.

Please contact us if you have questions about whether your item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return your original item. Once your return has been approved, you may place a separate order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be returned in the same condition that you received them, unused, in their original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@nwiaparts.com